Data Deletion Instructions

1. Send your request

• Email [email protected] from the address registered on your account, with the subject "Data deletion request".
• Say whether it is a dealer or customer account and give the registered phone number; dealers should also give the business name.
• We may send you a follow-up question to confirm the request comes from the account holder.

2. What is deleted

• Your account and profile details (name, email, phone),
• The sign-in link to your Google, Apple or Facebook account and the information received from that provider,
• Dealer application and identity verification documents,
• Your sessions and notifications.

3. What may be kept

Records we are legally required to keep for tax and accounting — orders, invoices, account ledger and commission entries — are kept for the statutory period and then deleted or anonymised. They are not used for any other purpose.

4. Timing

We complete requests within 30 days and confirm the outcome by email.

5. Removing the Facebook connection

To also withdraw the permission on Facebook’s side: Facebook → Settings & privacy → Settings → Apps and websites, choose "Nordic Travel eSIM" and select Remove. This stops Facebook sending us new information; to delete what we already hold, send the request above.